These Terms & Conditions govern the use of the Cosmos Laundry website and all services offered by Cosmos Laundry. By placing an order through our website, phone, WhatsApp, or any other channel, you agree to these Terms & Conditions.
1. Pricing, Taxes & Additional Charges
- Taxes will be charged as applicable under prevailing laws.
- A minimum laundry order of INR 1,000 is required to avail of free home collection and delivery. Orders below this value may attract pickup and delivery charges based on the
service location.
- Hangers, if requested or required, will be charged at INR 25 per hanger.
- Express Delivery is available at an additional charge of 100% over the standard service price.
2. Payment Terms
- Payment is due immediately upon invoice generation unless otherwise agreed in writing.
- Cosmos Laundry reserves the right to withhold delivery until full payment has been received.
3. Inspection & Processing
- Every garment is inspected upon receipt.
- If any discrepancy, pre-existing damage, special treatment requirement, or pricing variation is identified, Cosmos Laundry may contact the customer before processing.
- Special treatments will only be carried out after receiving customer approval whenever required.
4. Delivery Timelines
- Standard delivery is typically completed within 3–4 business days after collection.
- Express delivery is typically completed within 48 hours after collection, subject to operational feasibility.
- Delivery timelines are estimates and may vary depending on garment condition, treatment requirements, workload, or unforeseen circumstances.
5. Garment Care & Stain Removal
- Cosmos Laundry follows industry-standard garment care practices and uses professional cleaning processes.
- While every effort is made to remove stains safely, stain removal cannot be guaranteed.
- Cosmos Laundry shall not be responsible for discoloration, shrinkage, colour bleeding, texture changes, fabric deterioration, embellishment damage, or similar issues resulting from excessive wear and tear, fabric age, poor dye quality, manufacturer defects, or other inherent garment characteristics.
- Liability shall arise only in cases of proven negligence on the part of Cosmos Laundry.
6. Customer Responsibilities
Customers are requested to:
- Check all garment pockets before handing over items.
- Remove cash, jewellery, keys, documents, pens, electronic devices, and other valuables.
- Inform Cosmos Laundry about delicate fabrics, embellishments, previous damage, or special care instructions.
Cosmos Laundry shall not be responsible for valuables or personal belongings left inside garments.
7. Claims & Complaints
- All claims for missing items, garment damage, or quality concerns must be reported within 48 hours of delivery.
- Claims must be accompanied by the original invoice or order details.
- The garment must remain unused, unwashed, and unaltered until inspection is completed.
- Cosmos Laundry reserves the right to inspect the garment before approving any claim.
8. Compensation Policy
Where Cosmos Laundry is found responsible for loss or damage occurring while the garment is in its custody, compensation shall be subject to verification and internal quality assessment.
The maximum compensation payable shall be 20 times the service charge of the concerned garment, subject to approval by the Laundry Manager.
9. Missing Items
In case of a reported missing garment:
- Cosmos Laundry will investigate using internal tracking and processing records.
- If the item is located, it will be delivered at the earliest opportunity.
- If the item cannot be located and Cosmos Laundry is found responsible, compensation shall be provided as per the Compensation Policy.
10. Storage of Unclaimed Garments
- Customers are requested to collect garments promptly after delivery notification.
- Storage charges shall apply after 30 days from the delivery date at 25% of the invoice amount per month.
- Cosmos Laundry reserves the right to dispose of or donate garments remaining unclaimed for an extended period, where legally permitted.
11. Cancellation & Failed Pickup/Delivery
Customers may reschedule or cancel services before the dispatch of the pickup or delivery executive.
Additional logistics charges may apply if pickup or delivery attempts fail due to customer unavailability, incorrect information, or restricted access.
12. Right to Refuse Service
Cosmos Laundry reserves the right to refuse service in cases involving:
-
Hazardous or contaminated garments
- Illegal or unsafe materials
- Abusive or inappropriate customer behaviour
- Repeated payment defaults
- Operational or safety constraints
13. Force Majeure
Cosmos Laundry shall not be liable for delays or failure to perform services due to circumstances beyond its reasonable control, including natural disasters, floods, fires, strikes, transport disruptions, government restrictions, power failures, or other unforeseen events.
14. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the laws of India.
Any disputes arising from these services shall be subject exclusively to the jurisdiction of the competent courts in Nashik, Maharashtra.
15. Changes to Terms
Cosmos Laundry reserves the right to update or modify these Terms & Conditions at any time. Continued use of our services after such updates constitutes acceptance of the revised Terms.
